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no confirmation
Posted: 21 May 2020 23:11
by sidney510
Hi, I sent money via Bank Account International Payment rather than card on 14th May, but have had no confirmation it was received yet. Sorry for posting here but cannot seem to send to Site Admin as I appear to have been disabled due to inactivity or some other reason.
Thanks
Re: no confirmation
Posted: 22 May 2020 08:42
by yeppie
sidney510 wrote: 21 May 2020 23:11
Hi, I sent money via Bank Account International Payment rather than card on 14th May, but have had no confirmation it was received yet. Sorry for posting here but cannot seem to send to Site Admin as I appear to have been disabled due to inactivity or some other reason.
Thanks
Hi sidney510,
I moved your request to the FAQ section. You have not been disabled but sending pm is only possible for members who have two postings at least to prevent spam. You could have used the contact form but this js also ok.
There has been no payment received on 14th May and I don't see your username or email address in the CCBill database. Although I know that transfers can take longer than usual, I guess, payment did not work at all.
Has the money been transferred from your bank account yet?
Re: no confirmation
Posted: 23 May 2020 19:37
by sidney510
Yes the payment left my bank account 14th May. 17.80 GBP, translated as 19.38 EUR
Payment Reference DPT9197957
Likelihood would be that it would have hit the respective account a few days later than the 14th
Thanks
Re: no confirmation
Posted: 23 May 2020 20:59
by yeppie
sidney510 wrote: 23 May 2020 19:37
Yes the payment left my bank account 14th May. 17.80 GBP, translated as 19.38 EUR
Payment Reference DPT9197957
Likelihood would be that it would have hit the respective account a few days later than the 14th
Thanks
I'm sorry sidney510, still no account for your username or email address. I recommend contacting ccbill's support team. They are very helpful, usually. Hopefully they can tell you more than I can as I can only see the result.
Re: no confirmation
Posted: 23 May 2020 21:20
by sidney510
OK, I have done so. Thanks
Re: no confirmation
Posted: 23 May 2020 21:25
by yeppie
sidney510 wrote: 23 May 2020 21:20
OK, I have done so. Thanks
Thank you. And please let me know. We'll get this fixed.
Re: no confirmation
Posted: 01 Jun 2020 13:46
by yeppie
Any results, sidney510?